Marlene Sumpter & Associates Inc. / Marlene Sumpter Seminars

Founder & Principal Leadership Consultant

• Created the 10-module leadership development program tailored for middle managers, team leaders, and HR professionals in high-volume environments (such as call centers and customer service hubs).

• Specializes in "managing with heart"—shifting managerial styles from transactional supervision to relational leadership.

• Facilitates interactive seminars focused on conflict resolution, empathetic communication, and leveraging  team diversity.