Leadership Development Training Course
Managing with Heart
Coaching & Consulting for Positive Change in the Workplace Environment
About Marlene
My journey in leadership training started after turning my past business, a local communications firm, into a hub for corporate seminars.
I'm Marlene Sumpter, and today, I help companies build that exact same culture of excellence.
I built an answering service that became so known for its quality, other companies started hiring us just to train their staff. Today, that obsession with exceptional customer experience is exactly what modern contact centers are missing.
Course Overview
Leadership Development That Translates into Real Performance
I help organizations develop managers who communicate clearly, lead confidently, and deliver consistent results.
Effective leadership isn’t just about hitting metrics—it’s about creating a culture where employees feel valued, heard, and motivated to perform. Designed specifically for customer service and call center middle managers, this program bridges the gap between managing daily operations and leading with heart.
Through 10 focused modules, fillable reflection worksheets, and mediation assistance training, your team masters the core skills that drive positive workplace change. Flexible by design, modules can be completed online at the student's desk during downtime, supported with onsite assistance from me, or delivered as a blended learning experience.
Watch a Sample Lesson
Get a sneak peek into the program. This short sample module demonstrates how our practical, real-world framework helps front-line leaders build trust, improve team communication, and handle daily challenges with confidence.
Ready to Elevate Your Leadership Team?
Choosing the right training program for your managers is an important decision. Let’s connect for a complimentary 30-minute discovery call to discuss your organization’s unique culture, current front-line challenges, and how we can tailor this 10-module program to deliver measurable results for your team.
Calls are hosted via Google Meet by default (the video link will be sent in your calendar invite). Prefer Zoom instead? Simply select Zoom during booking or let us know, and we will send over a Zoom link!
What Happens during the 30-minute consultaion?
"We will review your organization's current workplace environment, discuss your team’s specific leadership challenges, and walk through how the 10-module course framework can be customized for your front-line and middle managers."
Who is this consultation designed for?
This consultation is ideal for decision-makers, stakeholders, and department leads who are authorized to approve training initiatives or are responsible for recommending professional development programs to improve organizational leadership
How do I join the consultation call?
Once scheduled, you will automatically receive a Google Calendar invitation containing a direct Google Meet or Zoom video call link and confirmation details.
Looking forward to meeting you!
Whether you are training a team of 5 or 500, I look forward to connecting on our call to discuss how we can partner together to transform your front-line leadership.